10 Ways AI Will Improve The Customer Experience In 2023

Most business leaders today don’t need convincing about the power of artificial intelligence (AI). They are swayed by the promise of efficient and personalized interactions at every step of the customer journey. The Zendesk Customer Experience Trends Report 2022 shows that 57 percent of leaders plan to increase their AI investment by at least 25 percent over the next year.

But the challenge lies in the next step after companies adopt AI solutions: using AI to improve the customer experience. This objective is vital because 61 percent of customers will leave brands after just one poor customer service experience.

Luckily, we’ve got a few ideas on how you can use the technology to improve the buyer’s journey and provide positive customer experiences.