ITAM 2024: The CxO perspective
Every business runs on IT assets. The success of our day-to-day work is heavily reliant on the software, hardware, and cloud resources we use to get the job done. Aside from the complexity in managing these critical assets, IT teams are expected to provide more value to more areas of the business – and report on that impact. The latest iteration of ServiceNow’s annual IT asset management (ITAM) survey dives into the transformative power of ITAM in today’s business landscape and key findings that highlight the profound impact of ITAM on organizational success and strategic decision-making. The research has made one thing very clear: ITAM is most strategic and impactful with c-level support and involvement, yet IT teams still struggle to prove outcomes and improve visibility with their leadership.
