When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the past year, everything has changed about the way that larger firms do
Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today,
Zendesk commissioned Forrester Consulting to construct a Total Economic Impact™ (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility,
Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. During an era of explosive
The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers, and supply-chain issues were just a few of the challenges that business owners have faced
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And
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Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the
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