To survive and thrive in a crowded landscape, software, and cloud services companies need to be hyper-focused on one key metric: customer retention. Power is shifting to customers
The bigger your business gets, the more challenging it can become to deliver the kind of personal, thoughtful experiences that stand out in your customers’ memories. But that
Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences that patients and employees expect.
There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations
Back in the day, manufacturers operated under the guiding philosophy, “If you build it, they will come.” And for many decades, this was true. There is no debate
Industry changes and challenges over the last few years have tested the mettle of most manufacturers. With disruptions in supply chains, changing customer preferences, remote work, workforce reskilling,
Building positive, long-term customer relationships has always been important to business success, and the methods for doing so are evolving quickly across industries. This is definitely the case
Venture capitalists nearly tripled their investment in online-only banks from the year before—to the tune of $133 billion. But with inflation, rising interest rates, and economic uncertainties facing
An increasing number of organizations using Salesforce are switching to Zendesk in order to gain agility and innovation at the critical front lines of customer experience—their service organization.
A self-help education company renowned for its financial advice saw its customer base skyrocket after it began launching new products. When the company’s customer relations management system failed
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