How Unity Saves $1.3 Million With Zendesk Automations + Self-Service

Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries.

During an era of explosive growth, Unity decided to address an increase in ticket volume by maximizing its CX system – rather than adding new hires. Using Zendesk tools, Unity was able to reduce operational costs and deflect tickets with automation, self-service options, and time-saving workflows.

Read on to learn how Zendesk optimizations helped agents decrease handle times and turn support interactions into revenue-generating opportunities.